HOW DO I MAKE MY ORDER?
To purchase one of our products, simply browse 'slim shady by CHRISTIANAHJONES' and select an item. Click on your chosen mood for more information and add the item to your shopping basket by selecting ‘collect da mood’. You can see the moods you’ve selected by clicking on ‘Cart’ in the top right corner. To check out, simply select ‘Check Out’ and follow the prompts. You will need your payment details and billing address to complete your purchase.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
CHRISTIANAHJONES is proud to accept Visa, Mastercard, American Express, Apple Pay and PayPal. We are unable to accept cash, cheques or cash-on-delivery (C.O.D.). You will be debited once you have completed the ‘Check Out’ process. The transaction will appear on your statement as ‘CHRISTIANAHJONES’. Please note that if your order has failed, the payment taken out of your account is pending and has not actually been debited. This will automatically go back to your account according to your bank’s policies.
WHAT DO I DO IF THE ITEM I’M LOOKING FOR IS NO LONGER AVAILABLE ONLINE?
CHRISTIANAHJONES is dedicated to bringing you new moods, which may see changes in our stock. As of June 2018 our Yellow, Pink, Purple, Green and Blue Slim Shady 1.0 moods will no longer be available and, instead, will be replaced with exciting new moods. This will revealed very soon via our website and/ or Instagram page @christianahjones
WHAT CURRENCY ARE CHRISTIANAHJONES PRODUCTS DISPLAYED IN?
CHRISTIANAHJONES moods are displayed in GBP on our website. This will change to your own currency at checkout once the billing address section has been completed.
RETURNS & REFUNDS
Do you allow refunds/returns?
All sales are final. We do not offer refunds/exchanges unless item is faulty which would need to be raised via Help@christianahjones.com with supporting images and information. Please keep in mind that colours will appear different on individuals depending on skin tone, For this purpose we will not allow refunds. to try the glasses on for sizing, please refer to our stockists list to find a store near you, or, alternatively, measurements are displayed in the information section when clicking on one of our products. Please note there is a slight difference in size between our slim shady 1.0 and slim shady 2.0. items will not be replaced or exchanged for sizing purposes. CHRISTIANAHJONES.com reserves the right to refuse any returns at any time.
How can I reach your Customer Service team and when should I expect a response?
For customer service inquiries only, please email email@example.com Our Customer Service team is available M-F 9:30am - 6pm (U.K. time). We do our best to respond to all customers within 48 hours. Response times may be extended during holidays, promotions. Inquiries are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.
I have not received my order confirmation, did my order go through?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team Help@christianahjones.com if you have not received your confirmation email 24 hours after your purchase.
i can't track my order?
please allow one day for information to be updated on your tracking link sent to you in your confirmation email.
Can I make changes to my order once it’s been placed?
Orders may be cancelled, but cannot be changed or modified once they have been placed. Please ensure all information is correct before submitting your order.
I have received my order and need some additional assistance.
Please contact our Customer Service Team HELP@christianahjones.com to enquire for damaged products or to report other issues with your order. We will review all issues that are submitted within 7 days of delivery. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their order confirmation.
Where is my order?
Please note that once your order leaves our warehouse, CHRISTIanahjones is no longer responsible all orders shipped. However, if you still have not received your order after 2 weeks of placing it, please check your tracking details contained in your confirmation email. if your order has failed delivery, it will be held at your local depot for 18 days so please check with your local postal services - this information will be displayed in your tracking information.
If your order has been returned to us, please contact Help@christianahjones.com. At this point, you will be asked to pay for postage again in order to re-deliver your parcel. unclaimed orders that have not been enquired after 30 days of placing the order will, unfortunately, no longer be eligible for review or assistance.
When will my package be delivered?
Processing time for orders is 1-3 business days (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions.
Once shipped, delivery time within the United Kingdom is 1-3 days and 5-12 business days internationally. All orders are shipped via Royal Mail and all orders placed with express delivery will be shipped via FedEx. (Please refer to confirmation email for further questions on this.)
Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays or transfers from our mail carriers to international mail carriers.
I am an international customer; do I have to pay customs and taxes?
Items shipped outside of the United Kingdom are subject to duties, taxes, handling and/or other miscellaneous charges as defined by the country of import. These fees are not included in the cost of your order and therefore can not be reimbursed by CHRISTIANAHJONES. Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
WHAT ARE THE DELIVERY / ADDITIONAL CHARGES?
Please note: CHRISTIANAHJONES incur a product fee of 50p per item on every order processed AND VAT CHARGES ARE ADDED AUTOMATICALLY FOR ALL CUSTOMERS BASED IN THE EU/ U.K.
Our U.K. delivery rates are: £3 Standard Delivery (shipped First Class) and £10 Next Day delivery. For International orders: £15 on orders with tracked delivery and £50 Express Shipping Worldwide (express shipping takes 2-3 business days via FedEx (pending customs clearance)
PRODUCT & STOCK
Are CHRISTIANAHJONES products stocked at any other retailers?
CHRISTIANAHJONES can currently be found in Opening Ceremony (NY and LA stores) and in Marc Le Bihan (Paris). Stay tuned for information on any upcoming stockists in your country via our Instagram page!
How do I find out about upcoming launches and restocks?
New product and restock information will always be posted on our official Instagram account @christianahjones